Client Testimonials

Client Testimonials

Hospitals

Since 2006, Med-Scribe has provided our system affiliate, Parkway Medical Center, with impeccable service, excellent documentation quality, and solid technology with zero interruption to patient care. During this time, we also used the transcription services of several local companies and a large national provider of transcription and voice recognition technology. When we started experiencing poor customer service and issues with repeated downtime from these other vendors, sometimes for days on end, it became apparent that Med-Scribe had proven itself over and over to be a company that we could count on and expand our relationship with. In 2013, after careful analysis and reviewing historical data, we determined Med-Scribe could save our facility over $200K annually by providing the Decatur Morgan, Parkway, and Decatur Morgan West campuses with a back-end speech recognition model blended with Med-Scribe’s U.S. labor. Implementation was extremely smooth with no physician complaints and our plans are to continue expanding our relationship with Med-Scribe into other departments such as Radiology and Pathology as well onto other campuses within our system ACO this year.

Awesome job Med-Scribe and thanks for the excellent job!!

Vicky Sterling, Regional HIM Director

November 4, 2014

RE: Med-Scribe

To Whom It May Concern:

Our hospital recently made a change in transcription vendors and outsourced 100% of our work. Med­ Scribe was selected as the vendor and worked with us for a successful and seamless transition into our EPIC environment.

The Med-Scribe staff is truly interested in meeting the needs of our health care system and our physicians. They are very accommodating, easy to work with, and always available to address our needs or concerns.

I was very pleased with the implementation and planning for the go-live,  and the support available on the actual go-live date. We are now several months past go-live, and the same level of service and support is in place. The quality of the transcription is superb and turnaround time of reports is exceptional.

I would recommend Med-Scribe to anyone looking for a transcription solution.

Danita Ducey, RHIA

Director, Health Information Services University Health Care System Augusta, GA

 

 

TO:                 Whom It May Concern

FROM:          Trudy Everson /

Director, Medical Record Department

SUBJECT:             MedScribe Information Systems

DATE:                      April 13, 2015

After years of performing our transcription in-house, Huntsville Health System decided to evaluate transcription companies in an outsourced capacity. Key ingredients to our search was a company that could deliver savings using the latest advancements in technology including voice recognition, seamless integration into our existing EHR workflow, and the ability to onboard our in-house transcription staff which included several employees with a tenure of 25+ plus years. Our search was made easier because MedScribe had already delivered on their promise to save one of our affiliate hospitals several thousands of dollars while simultaneously improving their overall turnaround times, quality, and customer service.

From the day we first met the executive staff of MedScribe, their extensive understanding of the documentation needs of a large healthcare network was evident. They worked tirelessly with our staff and guided us through a very detailed and multi-faceted implementation plan. The week of go-live, the executive team again was on-site to ensure the plan was well executed and go-live was as seamless as possible with no interruptions to patient care. Now that we are approaching 180-days past implementation, I can still say that MedScribe’s continued commitment to our satisfaction and operational excellence have exceeded our expectations. It is without reservation that I can recommend MedScribe Information Systems to any large health facility or system needing a professional transcription service that can execute and deliver on what they promise.

Thank you MedScribe for a job well done!

Critical Access Hospital

April 29, 2016

To Whom IT May Concern:

This letter is a recommendation for any hospital looking to outsource their transcription processes to consider using Med-Scribe.

When Box Butte General Hospital made the decision to outsource our transcription we looked at several companies and chose MedScribe for various reasons:

  1. The ease of transitioning to their system and building an Interface to transfer information back and forth and to upload all completed
  2. Med-Scribe worked closely with the CPSI team to deliver an interface that was developed and tested before go-live to ensure physician workflow was not impacted.
  3. Their willingness and ability to customize a solution for a small critical access facility that catered to a demanding physician staff.
  4. The turnaround time has been
  5. The MedScribe staff is very helpful and is always responsive to any requests we have. We have a pleasant relationship with everyone we communicate
  6. We have never experienced any ‘downtime’ with their software

When considering an outside transcription company, I highly recommend Med-Scribe.

Sincerely,

Claudia Olafson, RHIT, CCS

HIM Manager and Privacy Officer

Physicians & Clinics

I am very satisfied with your services – you are quick, very accurate and responsive to my requests.

Since 2006, Med-Scribe has provided our system affiliate, Parkway Medical Center, with impeccable service, excellent documentation quality, and solid technology with zero interruption to patient care.

During this time, we have also used the transcription services of several local companies and a large national provider of transcription and voice recognition technology. When we started experiencing poor customer service and issues with repeated downtime from these other vendors, sometimes for days on end, it became apparent that Med-Scribe had proven itself over and over to be a company that we could count on and expand our relationship with.

In 2013, after careful analysis and reviewing historical data, we determined Med-Scribe could save our facility over $200K annually by providing the Decatur Morgan, Parkway, and Decatur West Campuses with a back-end speech recognition model blended with Med-Scribe’s U.S. labor. Implementation was extremely smooth with no physician complaints and our plans are to continue expanding our relationship with Med-Scribe into other departments such as Radiology and Pathology as well onto other campuses within our system ACO this year.

Way to go Med-Scribe!

Wow! Thank you again so much for rescuing us!

You guys did an awesome job!

My staff has been in contact with your representatives and everyone has been very nice and easy to work with.

Thank you so much for your help with getting me going so quickly.

Your company is so professional to work with!!